Client support / Keep things moving
Good help.
Without the runaround.
A small change. A new page. Something that has stopped behaving. Start here for support, your website editor and practical editing help.
01 / Existing clients
Tell us what
needs a hand.
Use the support ticket system for website changes, technical questions and editing help. Include your website address, what you were trying to do and any useful screenshots.
We’ll confirm the work, any applicable fees and timing. Your current support arrangements apply.
Looking for a new website? Start a new-business enquiry.
02 / Your website editor
Back in the
driver’s seat.
Use your existing login to update your website. If the screen looks different from the editor you normally use, ask the team which login applies to your site.
Log in to your website editor ↗Use your own account. If someone else needs editing access, request it through a support ticket.
03 / Editing help
A little know-how.
A lot less guessing.
Our original quick edit guide covers the dashboard, editor basics, text, photographs, galleries, videos, buttons and links.
Download the original quick edit guide ↗PDF · 11 pages · 2.1 MB · Version 1.0, July 2021. It includes older editor screens and service-plan references. Check your current agreement and ask us if you are unsure which guidance applies.
Need to talk?
We’re still
real people.
For a support request, the ticket form keeps the details together. If a conversation would help, use the existing phone-booking link or call the team.